Got an interview coming up where you’re applying for the role of a manager of collections? We’ve got you covered! On this page, we’ve listed some of the most common manager of collections interview questions along with sample answers. Check them out below (and good luck!)
What experience do you have (if any) as a manager of collections?
A straightforward question that requires an honest answer – list experience you have as it pertains to the position you’re applying for. Don’t get caught off guard by this question should you not any actual experience. Plan ahead and have something relatable to share. In doing this, you can actually turn your lack of experience into a showcase for your ability to relate and connect similar skillsets.
Answer Sample:
I believe that in order to be an effective x you really require a great deal of y. In college, I worked with z for 2 years and really belive I gained a strong sense of what its like to succeed in x
As we move into the future, what challenges do you feel our industry is facing, especially the role of manager of collections?
To be certain, a wide range of answers are acceptable here. Try discussing ‘buzzworthy’ topics like AI, software, and inexpensive labor. No matter what you answer here, do some research ahead of time and be sure you can back up your answer.
Answer Sample:
Its hard to know for sure with industry factors such as x and y changing so many things – all I can say is that Im excited for the challenges that come with that
What systems have you developed to reduce/eliminate errors in your work?
Hey, no one is perfect – but when it comes to accounting & finance, perfection in numbers is expected. While you may be a caped crusader with superhuman error-free work skills, your interviewer won’t buy it. What your interviewer seeks here is a process for quality control.
Answer Sample:
While it may sound funny, Ive developed my own system for quality control that I call the x – its never let me down yet!
Tell me about a time you used numbers to tell an effective story?
The truth is in the numbers. While it may be the epitomy of ‘nerdery’, story telling through data is a critical skill for those in the financial profession. The key to answering this question is focusing on the outcome of data you furnished – and why it mattered.
Answer Sample:
A client had struggled with x for nearly a decade until I was able to clearly present the issue visually – a lightbulb went off, and the clients business is better than ever
Have you ever had to give someone difficult feedback?
One of the most difficult things to dispense – and receive – is critique of work. Anyone who has spent enough time in this industry realizes that human error is part of the job, and no one is perfect. The interviewer here is looking for one thing in particular: how you reacted in the situation. Was there ownership of a mistake, or deflection? By showing your cool in the reaction itself, you demonstrate leadership characteristics that employers love.
Answer Sample:
Ill never forget the time my old boss talked to me about x. The way it was handled was totally professional, and thats been my model ever since.
Give me an example of when your attention (or lack of attention) affected the outcome of a project. Why?
Details, details, details! As an accountant, this is a serious requirement. Like many non-valid responses, your statement ‘yes I am a detail oriented person’ is not going to cut it.
Answer Sample:
By ensuring that x and y were carefully reviewed, the organization was able to save immensely on z
Which accounting specific software are you familiar with?
Every modern accounting practice will require some level of proficiency when it comes to software. If your experience lies in a single – or outdated platform, be sure you are familiar with the current standards. Do some research and investigate new platforms or recent developments in the software field.
Answer Sample:
Im proficient in x and y, but ive ready tons of good things about z and would love to learn more about it
Culture is important to us here. Which style of work enviornment do feel most productive in?
Every company wants to find the perfect culture match for their organization. Simply put, culture fit means that your values are in alignment with your prospective employer’s. While you may be a chatty extrovert, be mindful of your response here and how it may be perceived by the interviewer.
Answer Sample:
I succeed when given clear expectations of me and my team, and find a balance of working individually as well as alongside a team is when Im most content
Without revealing too much info – why are you leaving your last job?
This one can be leading, and must be answered carefully. Seeking more money or mentioning the ‘terrible management’ at your last job may leave your interviewer with the wrong impression of you. Regardless of the reason your employment ceased to be, keep it on point and do not get negative here.
Answer Sample:
It was time for me to move on, and I feel as though I am ready for a new challenge