Got a big interview where you’ll be applying as a Loan Servicing Manager? We’ve got you covered! Listed below, you’ll find some of the most common Loan Servicing Manager interview questions as well as some examples of how to answer. Read on!
What experience do you have as a Loan Servicing Manager?
Here, you’ll obviously want to speak to your specific skills as they relate to the position you’re applying for. Of course, on the off chance you don’t have any experience in the role, plan ahead and have some examples of tangentially related experience. Your interviewer will appreciate your ability to relate skills gained in one position to another.
Answer Sample:
I believe the core requirement for x is y – and through my volunteer work I gained a ton of experience in how x fundamentally relates to y
What are some of major challenges the accounting industry faces looking ahead? How will it impact the role of Loan Servicing Manager?
There are a variety of ways to answer this one. These days, mentioning Artificial Intelligence, software, and related items should do well. Regardless of your answer, be sure to have something to backup your responses.
Answer Sample:
Its hard to know for sure with industry factors such as x and y changing so many things – all I can say is that Im excited for the challenges that come with that
How do you minimize the risk for errors in your work?
While we all make mistakes, accountants can afford no such luxury. While you may be a caped crusader with superhuman error-free work skills, your interviewer won’t buy it. What your interviewer seeks here is a process for quality control.
Answer Sample:
While it sounds quirky, Ive developed my own system for QA that I call the x – its bailed me out more times than I can remember!
Tell me about a time you used numbers to tell an effective story?
Numbers don’t lie. Here, it isn’t about you being right or a client being wrong, it’s about finding the facts through data. The key to answering this question is focusing on the outcome of data you furnished – and why it mattered.
Answer Sample:
In a recent client meeting, by clearly visualizing some key figures we were able to save them $10s of thousands in tax payable.
Has there ever been a time you were required to deliver critical feedback?
We all love praise, and we all dislike hearing our work criticized. Any competent interviewer in the accounting profession understands that mistakes happen. The interviewer here is looking for one thing in particular: how you reacted in the situation. Was there ownership of a mistake, or deflection? By showing your cool in the reaction itself, you demonstrate leadership characteristics that employers love.
Answer Sample:
Ill never forget the time my old boss talked to me about x. The way it was handled was totally professional, and thats been my model ever since.
Would those that know you describe you as a detail oriented person? Why might they describe you that way?
Details, details, details! As an accountant, this is a serious requirement. Once again, saying it is one thing, being able to prove it is another.
Answer Sample:
A careful review of x revealed that y and z were out of order, ultimately preventing a costly audit
Which accounting specific software are you familiar with?
These days, your mastery of accounting software is practically expected. If your experience lies in a single – or outdated platform, be sure you are familiar with the current standards. Take some time to ensure you are able to to name popular applications, and have a solid idea of their purpose.
Answer Sample:
Most of my experience is with x, but I downloaded a demo of y and really think it warrants a closer look
Culture is important to us here. Which style of work enviornment do feel most productive in?
Culture is king these days, and for good reason. Simply put, culture fit means that your values are in alignment with your prospective employer’s. You’ll want to be careful here, indicating that you are able to thrive in a variety of work enviornments.
Answer Sample:
I succeed when given clear expectations of me and my team, and find a balance of working individually as well as alongside a team is when Im most content
Without revealing too much info – why are you leaving your last job?
Tread lightly! This question can be a dealbreaker if answered improperly. Your desire for better compensation or venting about the ‘terrible leadership’ at your last job may leave your interviewer with the wrong impression of you. Even if you were subject to downsizing or let go for other reasons, keep it short and concise, and avoid drama regardless of how tempting it may be.
Answer Sample:
My last position came to an end rather organically, and its now time to seek new opportunities