Got an interview coming up where you’re applying for the role of a Collections Department manager? Don’t sweat it! Here you can find some of the most often asked Collections Department manager interview questions along with sample answers. Check them out below (and good luck!)
What experience do you have as a Collections Department manager?
Here, you’ll obviously want to speak to your specific skills as they relate to the position you’re applying for. Don’t get caught off guard by this question should you not any actual experience. Plan ahead and have something relatable to share. In this way, you can turn a simple ‘no’ into an opportunity to demonstrate your awareness of related skillsets.
Answer Sample:
I believe that in order to be an effective x you really require a great deal of y. In college, I worked with z for 2 years and really belive I gained a strong sense of what its like to succeed in x
What are some of major challenges the accounting industry faces looking ahead? How will it impact the role of Collections Department manager?
To be certain, a wide range of answers are acceptable here. These days, mentioning Artificial Intelligence, software, and related items should do well. However, be prepared to explain why you answered the way you did – and do some research ahead of time.
Answer Sample:
Its hard to know for sure with industry factors such as x and y changing so many things – all I can say is that Im excited for the challenges that come with that
What systems have you developed to reduce/eliminate errors in your work?
While we all make mistakes, accountants can afford no such luxury. No, the company you are applying to isn’t expecting their employees to be flawless. What they’re looking for here is some sort of system of checks and balances.
Answer Sample:
Rain or shine, I always make sure that x is reviewed 3 times over and referenced against y before it goes out the door
Describe a situation you needed to use data to prove a point?
Numbers don’t lie. Here, it isn’t about you being right or a client being wrong, it’s about finding the facts through data. The key to answering this question is focusing on the outcome of data you furnished – and why it mattered.
Answer Sample:
A client had struggled with x for nearly a decade until I was able to clearly present the issue visually – a lightbulb went off, and the clients business is better than ever
Tell me about a time when you received difficult feedback. How did you react?
We all love praise, and we all dislike hearing our work criticized. Any competent interviewer in the accounting profession understands that mistakes happen. What you’re going to want to do here is be sure to let the interviewer know what you did in reaction to this feedback. Was there denial? Deflection? By dealing with difficult situations calmly and with full accountability, you demonstrate qualities every employer loves.
Answer Sample:
No one likes these situations, but Ive found that dealing with it factually and without predjudice tends to be the best approach
Detail is critical in our industry – what do feel makes you a detail oriented person, and why?
The devil is in the details – and even more so with accounting! As an accountant, this is a serious requirement. Like many non-valid responses, your statement ‘yes I am a detail oriented person’ is not going to cut it.
Answer Sample:
By ensuring that x and y were carefully reviewed, the organization was able to save immensely on z
Which accounting specific software are you familiar with?
These days, your mastery of accounting software is practically expected. In the event that you don’t have experience with popular software, familiarize yourself with industry standards ahead of time. Spend a night and compile names of cutting edge platforms, and mention these along with their purpose to your interviewer.
Answer Sample:
Most of my experience is with x, but I downloaded a demo of y and really think it warrants a closer look
Regarding culture, what environment do you feel you do your best work in?
Every company wants to find the perfect culture match for their organization. It’s more than simply ‘the way things are done’, it’s how things are done and why. While you may be a lone wolf, be careful how you answer this question should it fall out of alignment with the organization.
Answer Sample:
I succeed when expectations and accountability are in place, and equally enjoy a balance of working solo / working as a team”
What made you leave your last job – and why are you choosing us?
An innocent question, but deadly if answered improperly. Your desire for better compensation or venting about the ‘terrible leadership’ at your last job may leave your interviewer with the wrong impression of you. Regardless of the reason your employment ceased to be, keep it on point and do not get negative here.
Answer Sample:
My last position came to an end rather organically, and its now time to seek new opportunities